Vienna Chauffeur Service: Frequently Asked Questions

How much waiting time is included?

Airport transfers include a generous grace period after landing, so you can take your time at baggage claim and customs – there’s no need to rush. For pickups at street addresses, we build in a short buffer. On day tours, waiting time at the destination while you explore is of course included in the fixed price. Longer waiting periods that can be planned ahead are quoted fairly and agreed upfront – so there is never a surprise on your invoice.

Will my chauffeur meet me at the airport with a tablet showing your name (meet & greet)?

Yes. For airport transfers, your chauffeur awaits you personally in the arrivals hall with a tablet showing your name and helps you with your luggage all the way to the vehicle. No searching for your driver, no lining up at the taxi rank – the journey from gate to back seat becomes one seamless, relaxed experience. Learn more on our Vienna airport transfer page.

Do you track my flight if it’s delayed?

Yes. Just give us your flight number when booking and we’ll monitor your flight in real time. Whether you land early or your plane is delayed, we adjust the pickup time automatically. Your driver is there at exactly the right moment – and you never pay extra simply because your flight was rescheduled.

Can you provide a child seat?

Yes, on request we provide a suitable child seat or booster seat. Simply tell us your child’s age, height and weight, plus the number of seats you need, when you book – everything will be ready and waiting at pickup.

How can I pay, and will I receive an invoice?

You pay online when you book – by card, Apple Pay, EPS, Klarna or another method offered at checkout; payment in the vehicle or to the driver is not possible. For business clients, we’re happy to issue a proper invoice for the paid trip, which makes expensing corporate trips considerably easier.

Can I book at short notice?

Yes. We’re reachable 24 hours a day, 7 days a week – including nights and weekends. Depending on availability, last-minute rides can often be arranged within a very short time – fastest by phone at +43 670 351 57 66 or via WhatsApp. For fixed appointments, we still recommend booking early to secure your preferred vehicle class.

Do you offer multi-day and weekly bookings?

Yes. Whether it’s a full day with several appointments, a multi-day business trip or a dedicated driver for an entire week – we provide your personal chauffeur exactly as needed and put together an individual package. For several appointments across one day, our hourly chauffeur service is ideal; for longer engagements, we’re glad to work out the details with you personally.

What languages do your drivers speak?

Our chauffeurs speak German and English, so communicating with international guests is never a problem. If a special occasion calls for an additional language, mention it in your inquiry – we’ll accommodate you wherever possible.

How discreet is your chauffeur service?

Discretion is a cornerstone of everything we do. You ride with a fixed, experienced team – not an anonymous dispatch pool. Our drivers are reserved and tight-lipped, so conversations, appointments and personal details naturally remain confidential. Business clients and guests who value their privacy particularly appreciate this reliability.

Can I cancel my booking?

Yes. You can cancel your ride up to 7 days before the agreed pickup time for a 10% fee (90% refund). If your plans change on shorter notice, simply give us a call – we’re flexible and will find a fair solution together.

How many passengers and suitcases fit in each vehicle class?

To help you choose, here is the verified capacity for each class:

• Economy (usually a Mercedes C-Class wagon; model may vary): up to 3 passengers, 2 suitcases + 2 carry-ons. From €59/hour.
• Premium Mercedes E-Class or similar · (Business): up to 3 passengers, 2 suitcases + 2 carry-ons. From €69/hour.
• First Class Mercedes S-Class or similar · (First Class): up to 3 passengers, 2 suitcases + 2 carry-ons. From €149/hour.
• Premium Van Mercedes V-Class or similar · (Van): up to 8 passengers, 3 suitcases + 2 carry-ons. From €99/hour.

All prices are for one-way journeys (outbound only). Return trips, waiting time and extra stops on request.

Traveling with a larger group or plenty of luggage? The Mercedes V-Class is the right choice. Not sure which class fits best? We’ll gladly advise you.

What does „fixed price“ mean – are there night or surge charges?

You always receive a binding fixed price that you know before you book. No running meter, no night surcharges, no surge pricing at peak times, and no hidden costs for time spent in traffic. The price we agree on is the price you pay – whether you ride at 3 a.m. or in rush-hour traffic. You’ll find an overview with concrete examples on our prices page.

How does booking work?

In just a few steps: tell us the date, time, pickup and drop-off address and the number of passengers – by phone, WhatsApp or via the inquiry form. You’ll immediately receive your binding fixed price. Once you confirm, your ride is firmly booked. Shortly before pickup, you’ll receive your driver’s contact details so you can reach them directly if anything comes up. The fastest way is the price calculator at the top of this page.

Will I get the same driver for regular trips?

Yes. Because we work with a fixed team of chauffeurs, we can usually assign you the same driver for recurring trips or longer engagements. That builds trust, saves explanations and is especially convenient for business clients who travel regularly.

Do you also drive long-distance routes abroad?

Yes, we operate across Europe – to Budapest, Prague, Munich or Lake Garda, for example. Instead of changing trains or planes, you travel in one vehicle, in comfort and at your own pace – again at a fixed price. See our Vienna – Budapest route for an example. For any other destination you have in mind, we’ll gladly prepare an individual quote.