Cancellation Policy and Conditions

Right of Withdrawal

Please note that there is no statutory right of withdrawal for our services, as rides are provided at a specified time or period and are therefore exempt from the withdrawal provision in the Distance and Off-Premises Contracts Act (§ 18 Abs 1 Z 10 FAGG).

Cancellation Conditions

However, we offer you the option to cancel your booking under the following conditions:

• For cancellations up to 7 days before the scheduled pick-up time, a cancellation fee of 10% of the booking amount applies; 90% of the amount paid will be refunded automatically to the means of payment used for the booking.
• For cancellations less than 7 days before the scheduled pick-up time, as well as in the event of a no-show, the full booking amount (100%) will be charged; no refund is made.