General Terms and Conditions

GLOBALANE is a brand of YC Günaydin Taxi & Mietwagen OG, Forchheimergasse 34/234, 1230 Vienna, Austria, company register number FN 480091 t (Commercial Court of Vienna), VAT ID ATU72761629, GISA number 30159631, telephone +43 670 351 57 66, e-mail office@globalane.at (referred to below as „we“).

Version dated 23 August 2026. These terms apply to every booking concluded on or after that date. Bookings concluded earlier are governed by the version in force when the contract was made.

1. Scope

1.1 These terms apply to all transport services (chauffeur and hire-car journeys with driver) that we offer through our website, by telephone, by e-mail or by any other means.

1.2 They apply to consumers and to business customers alike. Where a clause applies to only one of the two groups, this is stated expressly. Mandatory statutory consumer rights remain unaffected in every case; no provision of these terms is to be read as limiting such rights.

1.3 The customer’s own terms of business or purchasing conditions do not become part of the contract, even if we do not expressly object to them.

1.4 The language of the contract is German. Translations on our website are provided for information; the German version of these terms prevails.

2. How the contract comes about

2.1 Your booking through our fixed-price calculator, by telephone or by e-mail is an offer to us — not yet a contract.

2.2 Before you send it, we show you a summary of your journey with route, date and time, vehicle class and total price. The button that completes the booking is labelled „order with obligation to pay“ („zahlungspflichtig bestellen“). Please check the details in the summary — they become part of the contract.

2.3 The transport contract comes into being when we confirm your booking. The automatic acknowledgement of receipt („we have received your enquiry“) is not yet an acceptance.

2.4 You pay before we confirm. If the contract does not come about for a reason you are not responsible for — because we have no vehicle free for your date, for instance — we refund every payment you have made in full and without delay. No deduction is made in that case.

3. What we provide

3.1 We carry you at the agreed time along the route booked (pick-up point, destination and the intermediate stops stated in the booking) in a vehicle of the class booked.

3.2 There is no entitlement to a particular vehicle or a particular driver. We may use a different vehicle provided it is at least equivalent to the class booked; no surcharge arises from this.

3.3 Airport pick-up: your chauffeur waits for you in the arrivals hall holding a tablet with your name on it. Please look out for the drivers holding tablets and approach the one showing your name.

3.4 Journey times we quote are careful estimates, not guarantees. Please allow ample buffer for onward connections (departing flights, for example); we are glad to advise you on choosing a pick-up time.

3.5 We do not sell tickets, tours or any other third-party services. The service booked is the carriage itself and nothing else.

4. Prices

4.1 The fixed price quoted at the time of booking applies. It includes statutory VAT as well as every fee and surcharge for the journey booked, in particular tolls and the motorway vignette. There are no additional charges for the service booked.

4.2 If the route actually driven turns out shorter than the one booked, the fixed price does not change.

4.3 The price changes only in the following cases:

• On-site waiting time ordered together with the booking is already contained in the total fixed price displayed — there is no second, separate amount for it.
• Additional intermediate stops or route changes after the contract is concluded are possible only subject to availability and to our agreement. We tell you the additional price before the change is made; it is payable before the start of the journey via a payment link. There is no flat surcharge per stop: we recalculate the fixed price for the entire amended route and tell you the difference before you agree.
• Waiting time beyond the included time under clause 9.

4.4 The same gross prices apply to business customers; on invoices we show VAT separately.

5. Payment

5.1 We work on a prepayment basis: the fixed price is payable before the start of the journey. Payment is handled by our payment service provider Mollie B.V. (Netherlands). You can see which means of payment are available during the payment process, before you choose one. Your card details never reach us — they are processed exclusively by the payment service provider.

5.2 No cash payment. Payment in the vehicle or to the driver is not possible; our drivers do not accept money.

5.3 Deposit. We may agree a deposit with you. It is a part payment of the agreed fixed price — not earnest money and not a security deposit. The balance falls due before the start of the journey; you receive a payment link for it. Splitting the amount does not change the fixed price itself. In the event of a cancellation, the same rules apply to the deposit and to the balance (clause 7).

5.4 If a payment does not go through: if a means of payment is merely reserved at the time of booking and cannot be collected later, or if the reservation lapses with time, we get in touch with you. If the fixed price is not paid in full by the start of the journey, we are not obliged to carry out the journey.

5.5 Business customers may book on account once we have enabled this for them. Invoices are payable within 14 days of the invoice date without deduction. We may withdraw that facility at any time for future bookings; bookings already confirmed remain unaffected.

5.6 You can see which methods are available during the payment process; at present these are Apple Pay, credit card, Klarna, EPS, bank transfer and Pay by Bank. We charge no additional fee for the use of any means of payment.

6. No statutory right of withdrawal — but a contractual right of cancellation

6.1 For contracts on the carriage of passengers, the Austrian Distance and Off-Premises Business Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG) provides no 14-day right of withdrawal: under § 1 Abs. 3 FAGG, only § 8 FAGG applies to such contracts. You therefore cannot withdraw from a booking under the FAGG. The same holds for bookings you conclude by telephone.

6.2 Instead, we voluntarily grant you the contractual right of cancellation set out in clause 7. It applies to consumers and business customers alike.

7. Cancellation

The same rules in everyday language, with examples and the most frequent questions, are set out on our Cancellation and withdrawal page.

7.1 How to cancel

You can cancel any booking through your customer portal (link in your confirmation e-mail), by e-mail to office@globalane.at or by telephone. For every deadline, what counts is the moment your declaration reaches us. We confirm receipt and handle the refund; your entitlement under clause 7.2 arises the moment you cancel in time and does not depend on our consent.

7.2 Cancellation up to 7 days before the start of the journey

If your cancellation reaches us at least 7 days before the agreed start of the journey, we refund 90% of all payments you have made for that booking. We retain a processing fee of 10% of the amount paid, but at least 1 euro. With very small amounts, that minimum fee can therefore come to more than 10%.

7.3 Cancellation less than 7 days before the start of the journey

If your cancellation reaches us less than 7 days before the agreed start of the journey, the agreed fixed price remains payable in principle. The reason: we have firmly scheduled a vehicle and a driver for your booking and, at such short notice, we are as a rule no longer able to give that slot to anyone else. The following applies nonetheless:

• We must have credited against us whatever we save because the journey does not take place, and whatever we actually earn by putting the vehicle and the driver to other use (§ 1168 Abs. 1 ABGB).
• You are free to show that our saving, or our earnings from other use, was higher than we assumed; in that case we refund correspondingly more.
• The power of the courts to reduce the amount under § 7 KSchG in conjunction with § 1336 Abs. 2 ABGB remains unaffected.

Beyond that, we may refund more as a gesture of goodwill in an individual case. There is no entitlement to this.

7.4 Payout

We pay refunds out within 14 days of the cancellation, as a rule by the same route you used to pay.

8. Rebooking

8.1 If you wish to change the date, the route or the vehicle class of a confirmed booking, that is a change request which we have to confirm — it depends on a vehicle and a driver being available.

8.2 Up to 48 hours before the start of the journey we rebook free of charge, provided the service you want is available. Any additional price is payable before the start of the journey via a payment link; any reduction we refund.

8.3 After that, rebooking is possible only where we expressly agree to it. If we do not agree, the journey stands as booked; you can cancel under clause 7 instead.

9. Waiting times

9.1 Airport pick-up with the flight number stated: we wait 60 minutes from the actual landing of your flight at no extra charge.

9.2 All other pick-up points (home address, hotel, office) and airport pick-ups without a flight number stated: 15 minutes from the agreed pick-up time are included at no extra charge.

9.3 Pre-ordered waiting time — where the car waits for you on site while you attend an appointment, for instance — is booked along with the journey in the fixed-price calculator. It is contained in the total fixed price (clause 4.3).

9.4 Once the included waiting time has elapsed the following applies: if you contact us or the driver and the driver is able to keep waiting, a waiting charge arises of one quarter of the waiting-time hourly rate for your vehicle class for every 15 minutes begun (E-Class 13.75 €, V-Class 16.25 €, S-Class 30.00 €; the fixed-price calculator shows you the rate for your class as you book), payable before the start of the journey via a payment link. If we cannot reach you, clause 11 applies. No later than 30 minutes after the included waiting time has elapsed, the driver may leave, so that subsequent bookings are not lost.

10. Flight delays

10.1 If you state your flight number when booking, your pick-up follows the actual landing time of that flight: if it lands later, the pick-up moves accordingly, at no extra cost.

10.2 Please tell us about material changes to your flight — cancellation, rebooking onto another flight or a long delay — by telephone, WhatsApp or e-mail. We check flight data as far as it is available to us, but we do not rely on it alone. Once you have sent us word, your pick-up is assured in every case.

10.3 Without a flight number stated, the booked pick-up time applies (clause 9.2).

10.4 If the landing moves by more than 4 hours, we agree a new time with you. If no agreement is reached, the booking is lifted and we refund the full amount paid without deduction.

11. No-show

11.1 A no-show occurs where you do not appear at the agreed pick-up point within the included waiting time (clause 9) and cannot be reached on the telephone number given at the time of booking.

11.2 In that case the full fixed price remains payable; payments already made are not refunded. Clause 7.3 — the crediting of expenses saved, your right to provide evidence and the power of the courts to reduce the amount — applies accordingly.

11.3 If you believe you were at the pick-up point on time and that driver and passenger simply missed each other, please contact us within 24 hours. We follow it up and speak to the driver.

12. Your obligations as a passenger

12.1 Please give complete and correct details when booking: pick-up and destination address, date and time, number of passengers, the flight number for an airport pick-up, children travelling with you and their ages, and anything unusual about the luggage.

12.2 Please keep the telephone number you gave us reachable on the day of travel and be at the pick-up point at the agreed time.

12.3 The statutory rules apply in the vehicle, in particular the obligation to wear seat belts. Smoking is not permitted in the vehicle; alcohol only with prior consent.

12.4 Children: please register children who need a restraint system under § 106 KFG when booking, stating their age, so that we can provide the right child seat. Without that notice we may refuse carriage for safety reasons; in that case the fixed price remains payable and clause 7.3 applies accordingly.

12.5 Animals we carry subject to prior notice and our agreement, as a rule in a suitable transport box. Assistance dogs — guide dogs or service dogs, for example — we always carry, at no extra charge and without a transport box. No advance notice is required for them; it does help us choose the vehicle, though.

12.6 Luggage: the price includes the luggage stated at the time of booking, within the capacity of the vehicle class booked. Please give us advance notice of excess or outsize luggage — otherwise carrying it may founder on the capacity of the vehicle.

12.7 If you cause excessive soiling of or damage to the vehicle, you reimburse us the reasonable cleaning or repair costs we can document. We do not charge a flat rate.

12.8 If you book for other people — as a company for your guests, for example — you warrant that you are permitted to pass on their data, and you inform the passengers about these terms.

13. When we may refuse carriage

13.1 The driver may refuse or break off carriage where safety in the vehicle is not assured — in particular in the case of persons who are visibly heavily intoxicated or substantially impaired by other substances, who behave aggressively, or who breach the obligations under clause 12 despite being asked to stop.

13.2 We carry unaccompanied minors only by prior arrangement.

13.3 If the reason for the refusal or the breaking off lies within your sphere, the fixed price remains payable; clause 7.3 applies accordingly. If it does not lie within your sphere, we refund all payments made in full.

14. If we are unable to drive

14.1 If our driver fails to appear or we cancel a confirmed journey, we refund all payments made in full. As far as possible, we arrange replacement transport at your request. Further statutory claims remain unaffected.

14.2 We are not liable for delays or cancellations caused by events beyond our reasonable control — natural events, official closures, civil unrest or unforeseeable full road closures, for instance. Ordinary traffic volumes and the usual congestion expressly do not count as such; they belong to our own planning responsibility.

14.3 If the journey cannot take place at all because of an event under clause 14.2, we refund all payments made in full.

15. Liability

15.1 For personal injury we are liable without limitation in accordance with the statutory provisions. We are equally liable without limitation for damage that we or our people cause intentionally or through gross negligence.

15.2 For other damage we are not liable in cases of slight negligence. That limitation does not apply to personal injury, nor to the breach of material contractual obligations — in particular not where we culpably fail to provide the booked carriage at all — nor in so far as mandatory law provides for wider liability.

15.3 Please check as you get out that you have taken all your belongings with you. Please report any loss without delay; we make every effort to return items that are found.

16. Data protection

How we process personal data is set out in our privacy policy at globalane.at. It is not a contractual term but information required by law.

17. Applicable law

Austrian law applies. If you are a consumer, this choice of law applies only in so far as it does not deprive you of the protection of mandatory provisions of the law in force at your habitual residence.

18. Place of jurisdiction

18.1 If you are a consumer, the statutory places of jurisdiction apply. Your rights under § 14 KSchG remain unaffected.

18.2 If you are a business customer, the court with subject-matter jurisdiction in Vienna has exclusive jurisdiction.

19. Complaints and dispute resolution

19.1 Please bring any complaint to us directly first: office@globalane.at or +43 670 351 57 66. We always try to settle the matter with you ourselves first.

19.2 For consumer transactions there is an arbitration body in Austria, the Schlichtung für Verbrauchergeschäfte (verbraucherschlichtung.at). We are not obliged to take part in proceedings before an arbitration body and do not take part in them. Our commitment to settle every complaint with you directly and quickly first remains unaffected.

20. Final provisions

20.1 Changes to these terms apply only to bookings concluded after the new version has been published.

20.2 Declarations concerning your booking we send to the e-mail address you have given us. Please keep it up to date.

20.3 Should any provision of these terms be invalid, the contract remains effective in all other respects.